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Getting started with the Customer Portal
In today’s increasingly electronic world, customers expect demand self service capabilities, and they demand excellent customer service. As a result, the need to seamlessly interface with your...
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Making Your Customer Portal Nice and Shiny
We’ve received a lot of recent demand regarding the ability to customize the Customer Portal, so naturally, we listened to our customers and come up with a solution. We recently rolled out the first...
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Hidden Notes and a Wee Little Facelift.
We’ve been pretty the past few weeks here at Beetil Towers, and have just unleashed some real Beetil goodies. Improved UI As part of this release that has been building up for a few weeks now, one of...
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Completely Rebrand Your Customer Portal
Beetil gives you the ability to customize the look and feel of your customer portal so it can be more inline with your company’s own branding. Account administrators by default have five templates to...
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Single Sign On with Google ID
Beetil now lets you log on using your Google account. You’ll notice that Beetil’s login pages now contain an additional Google icon. Click on this to log in via your Google account instead of using...
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Assigning Incidents to Customers
You can now assign incidents to customers helping to speed up customer communications and improve your incident management. If you create an incident and specify a customer their name will appear in...
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Customer and User Satisfaction Ratings
We’ve been busy once again at Beetil HQ. We’ve introduced the ability for customers and users to log feedback against an incident (or other beetil type) after it has been closed. Feedback is given in...
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Tweaks to Customer Satisfaction
We’ve made a few recent changes to Customer Satisfaction giving you more control over sending the follow-up email and sending the satisfaction email automatically on a per service basis. We’ve also...
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Log Feedback without having to log into the Portal
As part of our latest release we now allow customers to log feedback without requiring them to log into the Portal first. When you now ask for customer feedback the email they receive will contain...
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